Virtual Phone Systems Reviews
800PBX Review
| Mid-Level Plan: Small Business Plan |
800PBX: Mid-Level Plan
Plan |
Small Business Plan | |
Free Trial |
15 days |
|
Monthly Fee |
$29.99 | |
Activation Fee |
None | |
Extensions |
10 | |
Included Minutes |
600 | |
Inbound Minutes Rate |
5¢ | |
Outbound Minutes Rate |
5¢ | |
Follow Me |
Yes | |
Internet Fax |
Yes | |
Overage Rate Per Fax Page |
5¢ | |
Voicemail |
Yes | |
Voicemail to email |
Yes | |
Call Forward |
Yes | |
Call Hold |
Yes | |
Call Transfer |
Yes | |
Conference Calls |
Yes | |
Message Alerts |
Yes | |
Dial by Name Directory |
Yes | |
Call Screening |
Yes | |
Web Management |
Yes | |
800 number |
Free | |
Local Number |
Free | |
866, 877, or 888 Number |
No | |
800 Vanity Number |
Free | |
Transfer 800 Number |
No, but |
|
Multiple Dial-In Numbers |
No | |
Additional extension |
N/A |
Plan Reviewed: Small Business Plan
http://www.800pbx.com
Pros
- No activation fee
- Free 800, vanity, or local number included in the plan
- Conference calls included in the plan
- Internet fax included in the plan
- Cost for additional minutes is 5¢
Cons
- Extremely poor customer service
- No additional extensions
Conclusion
Strictly by the numbers, 800 PBX's Small Business Plan appears to be a great PBX service. Their feature set is consistent with our Market Standard, and their plan includes a free 800, vanity, or local number. They also bundle conference calling with your account at no additional cost. However, 800 PBX's major downfall is customer service. We spoke with three different people from their customer service department, and all of them were unhelpful. They also have a button for live help on their site, but their staff was never available to answer our questions. The PBX service itself is very good, but their customer service is terrible. If 800 PBX ever gets their customer service up to par with their PBX service, we would recommend them.