Grasshopper (GotVmail): Basic Plan

Plan Reviewed: Start
http://www.grasshopper.com

Pros

• 30 day money back guarantee
• $9.95 monthly fee
• Internet fax and conference call features included for free
• Unlimited Extensions

Cons

• $25.00 Activation Fee
• $15 charge to get a 800 number

Conclusion
Grasshopper's (GotVmail's) Start plan is a decent low cost option that gives you a full range of features. The Start plan has a low monthly fee but there are a few charges which might initially make it a bit more costly than other inexpensive PBX plans. You will have to pay a $25 activation fee when you sign up for the Start plan. In addition, if you want to have an 800 number then you will have to pay $15 more when you sign up for the service. You should not necessarily have to pay an activation fee, but it is fairly typical to have to pay for an 800 number. Local numbers, 866, 877, and 888 numbers should be free as it is rare that a PBX service provider will charge for these types of numbers.

Looking past the additional costs, the Start plan does provide a solid PBX service. The Start plan comes with unlimited extensions, internet fax, conference calling, message alerts, and call screening. The main strength of the Start plan by Grasshopper (GotVmail) is that it has all the features you could want at a relatively low cost.

Grasshopper (GotVmail): Mid-Level Plan

Plan Reviewed: Grow
http://www.grasshopper.com

Pros

• Unlimited Extensions
• Good Overall Customer Service Available 24/7
• Quick Tech Support available through their online knowledge-base

Cons

• $25.00 Activation Fee
• Cost of additional minutes if 6¢

Conclusion
Grasshopper's (GotVmail's) Grow plan has every feature that any small-sized business would want. The web interface makes setting up and managing accounts fairly simple. It does take a while to get acquainted with how everything works, but there is typically a small learning curve with any online PBX service.

The strength of Grasshopper's (GotVmail's) Grow plan is that their mid-level plan is very rich. You get 2000 minutes, unlimited extensions and a full range of features for $49/month. Grasshopper's (GotVmail's) service is good for those who want a product that is easy to use and has reliable customer support.

Grasshopper (GotVmail): Corporate Plan

Plan Reviewed: Max
http://www.grasshopper.com

Pros

• No activation fee
• Unlimited Extensions
• 10,000 minutes included
• Good overall customer service available 24/7
• Quick Tech Support available through their online knowledge-base

Cons

• Cost for additional minutes is 6¢

Conclusion
Grasshopper's (GotVmail's) Max Plan is a good deal for companies who are high-volume users and need a lot of extensions. For $199/month, you get 10,000 minutes and unlimited extensions. There is also no activation fee, which is a bonus. The only drawback is that additional minutes cost 6¢, which is well above our "market standard." The web interface makes setting up and managing accounts fairly simple. It does take a while to get acquainted with how everything works, but there is typically a small learning curve with any online PBX service. Grasshopper's (GotVmail's) service is good for those who want a product that is easy to use and has reliable customer support.