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Halloo Review


Pricing
Basic - Office Startup
Monthly Fee
$14.95
Annual Discount
$9.95/month
Included Minutes
300
Price Per Minute
$0.05
Overage Fee
$0.07
Number of Extensions
100
Mid-Level - Office Pro
Monthly Fee
$34.95
Annual Discount
$29.95/month
Included Minutes
1000
Price Per Minute
$0.03
Overage Fee
$0.05
Number of Extensions
100
Corporate - Office Ultra
Monthly Fee
$84.95
Annual Discount
$74.95/month
Included Minutes
2500
Price Per Minute
$0.03
Overage Fee
$0.03
Number of Extensions
Unlimited
Fees
Startup Fee
Free
Extra Fees
None Found
Phone Numbers
Included Phone Numbers
Local or 800, 888, 877, 866 Toll-Free
800 Numbers
Free
Vanity Numbers
$30 setup fee
International Phone Numbers
No
Port Existing Number Into Service
Free
Halloo Features
Free Trial
No, but
Web Management Interface
High Quality
Voicemail
Yes
Voicemail by Email
Yes
Voicemail Alerts
Yes
Internet Fax
Receive Only
Conference Calls
$4.95/month
Set Answering Rules
Yes
Auto-Attendant
Yes
Dial By Name Directory
Yes
Find Me / Follow Me
Yes
Music On Hold
Yes
Caller ID
Yes
ACD Queues
Yes
Softphone
No
Mobile App
Yes
Customer Support
Customer Support Hours
24/7
Quality of Customer Support
Average
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Halloo Pros

  • Free 800 toll free number
  • Annual pre-payment discounts available
  • Free to port existing number into the service
  • ACD Queues

Halloo Cons

  • Additional cost to make conference calls
  • No free trial

Halloo Conclusion

Halloo offers several plans that meet our Market Standard for pricing, as well as free porting, 800 numbers, and the inclusion of ACD queues. Halloo does not offer a free trial, but they do offer a money-back guarantee. They do offer conference calling, but at an additional fee. They have what we consider to be an average quality web interface and average customer service.

Pricing

The monthly fee for Halloo's basic, mid-level, and corporate plans meet our Market Standard. A local or an 800, 866, 877, 888 toll-free number is included in your plan for free. They do not offer international numbers, but they do offer vanity numbers for a one-time $30 fee. You can port numbers into their system for free. Halloo does not offer a free trial, but they do offer a 30-day money back guarantee if you have used fewer than 30 minutes with the basic plan or 100 minutes with the mid-level or corporate plans.

Online Interface

Halloo offers an average online interface. It takes a little more time to sign up for their service than it does on competing provider's sites, and they do not provide a setup wizard. You can add contacts to your Halloo account by importing CSV files. Halloo allows you to set specific handling rules, make a block call list, access call logs, set voicemail alerts, upload your own greetings, or customize your hold music through the online interface. Halloo offers a mobile application that allows you to manage and listen to voicemails on your mobile phone.

Call Management Features

Halloo lets you send a caller to a greeting, a dial-by-name directory, a dial-by-extension menu, a direct extension or a voicemail. You can also set call handling rules based on specific contacts or groups or even the time that the call is received. Halloo meets our Market Standard by allowing you to forward, transfer or hold calls through their system. While on a call, you may place the call on hold or send a caller straight to voicemail or another extension using the phone's keypad. But you cannot block a caller with your phone's keypad.

Halloo offers Follow Me call handling, which lets you set up an ordered list of extensions that will ring sequentially when you get incoming calls. You can record phone calls for an additional fee of $4.95 per extension per month. Halloo does not offer call tagging or call screening. Halloo allows you to place outgoing calls through your online account, and you can make outgoing calls from your online account even from outside the U.S.

PBX Features

Halloo stores your voicemails online and you can opt to receive an alert or the entire voicemail when you receive a message. Halloo does not offer voicemail-to-text transcription. Voicemails are stored online indefinitely, but your voicemail box can save only one hour of messages at any one time.

Halloo provides 100 extensions with their basic pricing plan, which greatly exceeds our Market Standard. You cannot buy additional extensions, but if you upgrade to their corporate plan you will receive unlimited extensions. Halloo offers conference calling, but you must pay $4.95 per month to obtain a dedicated toll-free conference number. Conference calls are deducted from your minutes by multiplying the number of participants by the number of minutes used in the call. You can have up to six people on a call at once and they can externally call-in. Halloo offers receive only Internet faxing, which meets our Market Standard. You can set up an auto attendant through Halloo. They also offer dial-by-name directories as well as ACD queuing capability.

Customer Support

Halloo offers average phone and email customer support. They do not offer live chat. Phone support is available 24/7. During testing, we experienced no significant wait times.