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Onebox Review


Pricing
Basic - 2000 Plan
Monthly Fee
$49.95
Annual Discount
N/A
Included Minutes
2000
Price Per Minute
$0.02
Overage Fee
$0.05
Number of Extensions
4
Mid-Level - 3000 Plan
Monthly Fee
$79.95
Annual Discount
N/A
Included Minutes
3000
Price Per Minute
$0.03
Overage Fee
$0.04
Number of Extensions
10
Corporate - 4000 Plan
Monthly Fee
$99.95
Annual Discount
N/A
Included Minutes
4000
Price Per Minute
$0.02
Overage Fee
$0.04
Number of Extensions
15
Fees
Startup Fee
Free
Extra Fees
None Found
Phone Numbers
Included Phone Numbers
Local, or 800, 866, 877, 888 Toll-Free
800 Numbers
Free
Vanity Numbers
$30 setup fee
International Phone Numbers
Yes
Port Existing Number Into Service
Free
Onebox Features
Free Trial
30 days
Web Management Interface
Above Average Quality
Voicemail
Yes
Voicemail by Email
Yes
Voicemail Alerts
Yes
Internet Fax
Yes
Conference Calls
Yes
Set Answering Rules
Yes
Auto-Attendant
Yes
Dial By Name Directory
Yes
Find Me / Follow Me
Yes
Music On Hold
Yes
Caller ID
Yes
ACD Queues
Yes
Softphone
No
Mobile App
iPhone, Android, and BlackBerry
Customer Support
Customer Support Hours
24/7
Quality of Customer Support
High
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Onebox Pros

  • Low cost per minute
  • International phone numbers available
  • Free 800 toll-free number
  • Smart routing system (ACD Queues) for incoming calls
  • 30-day free trial
  • Free to port existing number into the service

Onebox Cons

  • Presently there are no cons for this service

Onebox Conclusion

All of Onebox's reviewed pricing plans are an excellent value. You have the option to select a toll-free 800 number for no additional fee, which exceeds our Market Standard. International numbers are available and you can port your existing number into the system for free. Onebox offers a free trial for 30 days that includes 1,000 minutes. The number of extensions included is below average, but they offer both conference calling and Internet fax service. Onebox has high quality phone, email and live chat support that are available 24/7.

Pricing

All of Onebox's three plans that we reviewed offer an excellent value. A local or 800, 866, 877, 888 toll-free number is provided for free with your monthly fee. International numbers are available in 20 countries for $29.95 per month. You can purchase a vanity number for a $30 one-time fee or port in an existing number into the system for free. Onebox offers a 30-day free trial that includes 250 minutes.

Online Interface

Onebox offers an above average online interface. Accounts do not take much time to create and are set up very quickly through their setup wizard. Onebox allows you to store and import contacts through Outlook and through cut and paste. Onebox allows you to make a block call list, access call logs set voicemail alerts, upload your own greetings, or customize your hold music all through the online interface. Onebox's mobile applications are available for the iPhone, Blackberry, and Android and they allow you to access the control panel.

Call Management Features

Onebox allows you to assign call handling rules based on specific contacts, groups, or the time a call is received. Onebox also lets you forward, transfer or put calls on hold. While on a call you can send a caller to voicemail or another extension using just the phone's keypad. You cannot block a call using the phone's keypad, but you can record a phone call using the keypad for $5.95 per month per extension. Onebox does not offer call tagging, but they do offer call screening. You may place outgoing calls through your Onebox account as long as you remain inside the U.S.

PBX Features

Onebox stores your voicemails online and you may opt to receive an alert or the actual voicemail through email whenever you receive a message. Voicemail-to-text transcription is available at two pricing points: You can pay $7.95 per month for 40 messages and $.25 per message after that, or you can pay $24.95 per month for 200 messages and $.19 per message after that. Up to 1 GB of voicemails can be stored online for as long as you wish.  

Onebox's basic plan provides four extensions, but additional extensions can be purchased for $11.95 per extension per month and include 100 extra minutes per month. Onebox automatically assigns you a conference call bridge number. Conference calls are deducted from your minutes by calculating the number of people on the call multiplied by the number of minutes used in the call. Up to 95 callers can be on a single call at once, but you may not have more than one conference call take place at a time.  Onebox allows you to both send and receive Internet faxes, which meets our Market Standard.  Onebox also offers auto attendants and dial-by-name directories, and ACD Queuing capabilities.

Customer Support

Onebox provides high quality phone, email, and live chat customer support. Phone support is available 24/7. During testing, we experienced no significant wait times.