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Phone.com Review


Pricing
Basic - Shared Minutes
Monthly Fee
$9.99
Annual Discount
N/A
Included Minutes
100
Price Per Minute
$0.10
Overage Fee
$0.039
Number of Extensions
Unlimited
Mid-Level - Shared Minutes (+900)
Monthly Fee
$45.09
Annual Discount
N/A
Included Minutes
1000
Price Per Minute
$0.05
Overage Fee
$0.039
Number of Extensions
Unlimited
Corporate - Shared Minutes (+2400)
Monthly Fee
$103.59
Annual Discount
N/A
Included Minutes
2500
Price Per Minute
$0.04
Overage Fee
$0.039
Number of Extensions
Unlimited
Fees
Startup Fee
Free
Extra Fees
Yes
Phone Numbers
Included Phone Numbers
Local or 800, 866, 877, 888 Toll-Free
800 Numbers
Free
Vanity Numbers
Free
International Phone Numbers
Yes
Port Existing Number Into Service
Free
Phone.com Features
Free Trial
30 days
Web Management Interface
High Quality
Voicemail
Yes
Voicemail by Email
Yes
Voicemail Alerts
Yes
Internet Fax
Yes
Conference Calls
Yes
Set Answering Rules
Yes
Auto-Attendant
Yes
Dial By Name Directory
Yes
Find Me / Follow Me
Yes
Music On Hold
Yes
Caller ID
Yes
ACD Queues
No
Softphone
Yes
Mobile App
Android and BlackBerry
Customer Support
Customer Support Hours
24/7
Quality of Customer Support
Excellent
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Phone.com Pros

  • Annual pre-payment discounts available on basic, mid-level and corporate plans
  • International numbers available
  • 30-day free trial
  • Free to port existing number into the service
  • 24/7 customer support

Phone.com Cons

  • Presently there are no cons for this service.

Phone.com Conclusion

[Last Updated 10/24/2014]

Phone.com's pricing plans are an excellent value, as they offer a reasonable number of minutes and unlimited extensions for a low monthly fee. This service is recommended for heavy conference callers as Phone.com provides you with unlimited conference call minutes and allows you to have as many as 500 people on a call at once. Phone.com offers standard PBX features (i.e. auto attendant, conference calls and call handling rules), as well as a few unique ones (i.e. custom hold music, HD voice, unlimited conference call minutes, etc). However, they lack ACD Queues, which is a smart system for call-routing. You can send faxes online with this plan, and if you enter in the PBXCompare coupon code on their site you will get a free additional phone line in order to receive faxes. Phone.com offers a 30-day free trial that includes 100 minutes. Phone.com's phone, email and live chat support are high quality and available 24/7.

Pricing

Phone.com's basic plan is an good value, but, if you need more minutes, the low cost per overage minute (3.9 cents) further improves the value of the service. One uniqe feature about Phone.com is they include true 800 and vanity numbers for no additional cost; most competitors charge $25-$30 for this feature. The company charges additional fees to cover taxes and regulatory fees, but these vary by region and plan options. Phone.com offers International numbers for an extra $4.99 or $12.99 a month, depending on the country. Additionally, they will let you port in an already existing number for free. The company is currently offering the first month (after the free trial) for free, which gives you a savings of $9.99.

Online Interface

Phone.com has a high quality online interface, and signing up for an account on their service is quick and easy. Their setup wizard lets you effortlessly arrange your extensions and set up call handling rules. You can upload contact lists or spreadsheets saved as CSV files into the interface or import CSV-formatted address books from MS Outlook.  Phone.com's online interface also allows you to set specific handling rules, create a block call list, access call logs, set voicemail alerts, upload your own recording, and customize hold music. The service also offers a mobile app that lets you access the control panel of your PBX system through a smartphone.

Call Management Features

Phone.com lets you create rules for individual numbers and/or groups of numbers to forward, hold, disconnect, go to menu, or send to a dial-by-name directory. You can also set up scheduling rules, where you select specific times of day at which incoming calls will ring your work phone, cell phone or send callers directly to voicemail, depending on your selection. You are able to hold, transfer, and forward individual calls, which meets our Market Standard. When you're on a call, you are able to transfer to voicemail, put on hold, or block the caller by using the phone's keypad.

Phone.com also offers Follow Me routing, which lets you set up an ordered list of extensions that will ring sequentially when you get incoming calls. Phone.com gives you the option to tag and screen calls before you answer them and the option to receive calls in HD Voice.  You can place outside calls through the online PBX interface using your monthly minutes, even if you are outside of the U.S.

PBX Features

Phone.com allows you to store voice messages online as well as receive them via email. They offer voice-to-text transcription at 25 cents per message for transcriptions written by actual people or $1.50 a month for automated transcriptions. You can opt to receive alerts as a text message or email when you receive a voicemail.  You can store an unlimited number of voicemails for 90 days.

Phone.com provides an unlimited number of extensions, which is well above our Market Standard of 10 extensions included in the cheapest plan.  Phone.com offers free conference calling with a maximum of 500 people on a call. The conference call features allows you to have multiple call-ins as well as multiple conference calls at once. Phone.com's virtual PBX service also lets you send Internet fax service for free, and with the PBXCompare coupon code you can get an additional phone line to receive faxes for free as well. They also let you set up an auto attendant that decides how to route incoming calls (e.g. Press 1 for sales, 2 for customer support, etc.) as well as a dial-by-name directory.

Customer Support

Phone.com has high quality customer support. They offer phone support 24/7, with short average hold times of one to two minutes. The provider also has email and live chat support all throughout the week.