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Virtual Phone Systems Reviews

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Phone.com Review


Basic Plan: Office 300 Mid-Level Plan: Office 600 Corporate Plan: Office 2500

Phone.com: Basic Plan

Plan
   Office 300
Free Trial
   30 days
Monthly Fee
  
$9.88
Activation Fee
   None
Extensions
   Unlimited
Included Minutes
   300
Inbound Minutes Rate
   4.9¢
Outbound Minutes Rate
   4.9¢
Follow Me
   Yes
Internet Fax
   Yes
Overage Rate Per Fax Page
   4.9¢
Voicemail
   Yes
Voicemail to email
   Yes
Call Forward
   Yes
Call Hold
   Yes
Call Transfer
   Yes
Conference Calls
   Yes
Message Alerts
   Yes
Dial by Name Directory
   Yes
Call Screening
   Yes
Web Management
   Yes
800 number
   $12.00
Local Number
   Free
866, 877, or 888 Number
   Free
800 Vanity Number
   $25.00
Transfer 800 Number
   $25.00
Multiple Dial-In Numbers
   $4.88/month
Additional extension
   Free
sign up now

Plan Reviewed: Office 300
http://www.phone.com

Pros

  • Feature rich
  • Low cost
  • Reliable Customer Service
  • Setup wizard
  • 30-day free trial
  • Easy to use interface
  • 4.9¢ for additional minutes
  • No activation fee

Cons

  • At the time of our most recent review there were no notable cons

Conclusion

Offering more features than their competitors for a cheaper price, Phone.com gets our highest recommendation. With an intuitive interface, new account setup wizard, and reliable customer service Phone.com is a great option for any one in need of a virtual PBX system.

Phone.com's Office 300 plan gives you a lot of bang for your buck. You get 300 minutes with your plan, which is spectacular for such an inexpensive service. In addition, the Office 300 plan gives you cheap additional minutes–4.9¢ a minute—as well as the added benefit of unlimited extensions. Few other providers we've reviewed offer unlimited extensions, which gives Phone.com a significant advantage. The setup wizard is also a great feature, which is important because setting up your virtual PBX with all of the correct settings plays a large role in the overall functionality of the system. In addition to the stress-free setup wizard, Phone.com also features Caller ID routing, easy conferencing, and the ability to place outbound calls using your Phone.com number instead of your personal phone number.

Phone.com offers a 30 free trial with all of their plans which gives you the opportunity to test out their service before you buy. We have also found the customer support to be friendly and knowledgeable.

Phone.com: Mid-Level Plan

Plan
   Office 600
Free Trial
   30 days
Monthly Fee
  
$19.88
Activation Fee
   None
Extensions
   Unlimited
Included Minutes
   600
Inbound Minutes Rate
   4.9¢
Outbound Minutes Rate
   4.9¢
Follow Me
   Yes
Internet Fax
   Yes
Overage Rate Per Fax Page
   4.9¢
Voicemail
   Yes
Voicemail to email
   Yes
Call Forward
   Yes
Call Hold
   Yes
Call Transfer
   Yes
Conference Calls
   Yes
Message Alerts
   Yes
Dial by Name Directory
   Yes
Call Screening
   Yes
Web Management
   Yes
800 number
   $12.00
Local Number
   Free
866, 877, or 888 Number
   Free
800 Vanity Number
   $25.00
Transfer 800 Number
   $25.00
Multiple Dial-In Numbers
   $4.88/month
Additional extension
   Free
sign up now

Plan Reviewed: Office 600
http://www.phone.com

Pros

  • Feature rich
  • Low cost
  • Reliable Customer Service
  • Setup wizard
  • 30-day free trial
  • Easy to use interface
  • 4.9¢ for additional minutes
  • No activation fee

Cons

  • At the time of our most recent review there were no notable cons

Conclusion

Phone.com gets our highest recommendation. They offer more features than any of their competitors for less. With an intuitive interface, new account setup wizard, and reliable customer service Phone.com is a great option for any one in need of a virtual PBX system.

Phone.com's Office 600 plan gives you a lot for how little you pay. You get 600 minutes with your plan, which is spectacular for the price. In addition, the Office 600 plan gives you cheap additional minutes—4.9¢ a minute—as well as the added benefit of unlimited extensions. Phone.com has a significant advantage over most of their competitors since so few of them offer unlimited extension. The setup wizard is also a great feature, which is important because setting up your virtual PBX with all of the correct settings plays a large role in the overall functionality of the system. In addition to the stress-free setup wizard, Phone.com also features Caller ID routing, easy conferencing, and the ability to place outbound calls using your Phone.com number instead of your personal phone number. Two new features to Phone.com are call recording and call tagging. This enables you to both record your conversations and allows you quickly identify calls you receive as either coming in on your Phone.com number, or your direct number.

Phone.com offers a 30 free trial with all of their plans which gives you the opportunity to test out their service before you buy. We have also found the customer support to be friendly and knowledgeable.

Phone.com: Corporate Plan

Plan
   Office 2500
Free Trial
   30 days
Monthly Fee
  
$74.88
Activation Fee
   None
Extensions
   Unlimited
Included Minutes
   2500
Inbound Minutes Rate
   3.5¢
Outbound Minutes Rate
   3.5¢
Follow Me
   Yes
Internet Fax
   Yes
Overage Rate Per Fax Page
   3.5¢
Voicemail
   Yes
Voicemail to email
   Yes
Call Forward
   Yes
Call Hold
   Yes
Call Transfer
   Yes
Conference Calls
   Yes
Message Alerts
   Yes
Dial by Name Directory
   Yes
Call Screening
   Yes
Web Management
   Yes
800 number
   Free
Local Number
   Free
866, 877, or 888 Number
   Free
800 Vanity Number
   $25.00
Transfer 800 Number
   $25.00
Multiple Dial-In Numbers
   $3.88/month
Additional extension
   Free
sign up now

Plan Reviewed: Office 2500
http://www.phone.com

Pros

  • Feature rich
  • Low cost
  • Reliable Customer Service
  • Setup wizard
  • 30-day free trial
  • Easy to use interface
  • 4.9¢ for additional minutes
  • No activation fee

Cons

  • At the time of our most recent review there were no notable cons

Conclusion

Phone.com's Virtual Office 2500 plan is a great service that provides more features than its competitors do, but at a lower cost. They also offer an annual payment option that will reduce your monthly cost by $5.00. One feature that is unique to Phone.com is Text Voicemail Transcription, which gives you the ability to read your voicemail rather than listen to the actual message.

They also offer the bevy of features that come with their other plans. These features include call screening, a stress-free setup wizard, Caller ID routing, easy conferencing, and the ability to place outbound calls using your Phone.com number instead of your personal phone number. They also will not charge to port your number over to their service, which is an offer extended by few other providers.

Phone.com's virtual pbx service is a great option when looking for a high end service. Phone.com offers a 30 free trial with all of their plans which gives you the opportunity to test out their service before you buy. We have also found the customer support to be friendly and knowledgeable.