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Full Phone System Routing with Unlimited Nationwide Calling Looking for a service that provides the functionality of a business grade Virtual PBX service along with actual phone lines for your home or office? Simply your communications with RingCentral Office and connect all of your communication under one solution. Get each phone line for as little as $24.99 per month per user. No risk 30-day trials are available.

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RingCentral Review


Pricing
Basic - Pro
Monthly Fee
$19.99
Annual Discount
$9.99/month
Included Minutes
300
Price Per Minute
$0.07
Overage Fee
$0.05
Number of Extensions
2
Mid-Level - ProPlus
Monthly Fee
$29.99
Annual Discount
$19.99/month
Included Minutes
1000
Price Per Minute
$0.03
Overage Fee
$0.04
Number of Extensions
5
Corporate - ProPower
Monthly Fee
$39.99
Annual Discount
$24.99/month
Included Minutes
2000
Price Per Minute
$0.02
Overage Fee
$0.04
Number of Extensions
10
Fees
Startup Fee
Free
Extra Fees
Yes
Phone Numbers
Included Phone Numbers
Local or 866, 877, 888 Toll-Free
800 Numbers
$30 setup fee
Vanity Numbers
$30 setup fee
International Phone Numbers
No
Port Existing Number Into Service
Free
RingCentral Features
Free Trial
7 days
Web Management Interface
High Quality
Voicemail
Yes
Voicemail by Email
Yes
Voicemail Alerts
Yes
Internet Fax
Yes
Conference Calls
Yes
Set Answering Rules
Yes
Auto-Attendant
Yes
Dial By Name Directory
Yes
Find Me / Follow Me
Yes
Music On Hold
Yes
Caller ID
Yes
ACD Queues
No
Softphone
Yes
Mobile App
iPhone, Android, and BlackBerry
Customer Support
Customer Support Hours
24/7
Quality of Customer Support
Excellent
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RingCentral Pros

  • Annual pre-payment discounts available
  • 30-day free trial
  • Free to port existing number into the service
  • 24/7 customer support

RingCentral Cons

  • Monthly payment plan options are relatively expensive

RingCentral Conclusion

[Last updated 3-22-2014]

If your business is composed largely of employees doing business on their mobile phones, with little need for a desk phone, RingCentral Professional is a great choice. RingCentral Professional's Basic Plan (Pro) is a good entry point, but the limited number of extensions make it less attractive. The ProPlus and ProPower plans are a bit more expensive, but they are cheap considering the features they offer when compared to their traditional phone system counterparts. Also, if at some point you decide you need desk phones for your office, you can upgrade to RingCentral Office.

Pricing

RingCentral's basic, mid-level and corporate plans are all a good value as long as you choose the annual payment plan. However, RingCentral does charge an additional $3.13/ month or $24.76/ year for taxes and surcharges, which is more than our Market Standard of no additional fees. RingCentral includes a local or 888, 877, 866 toll-free number with a monthly subscription to any plan, which meets our Market Standard, but, if you select the ProPower plan, you will receive half as many minutes per month (1,000) with a toll-free number as you would if you opt for a local number (2,000). RingCentral does not offer international numbers. If you want an 800 toll-free number, it costs $30 to set up. RingCentral also offers vanity numbers for a $30 setup fee, and they will let you port in an already existing number for free. They offer a 30-day free trial which meets our Market Standard.

Online Interface

RingCentral has a high quality online interface, and signing up for an account on their service is quick and easy. Their setup wizard lets you effortlessly arrange your extensions and set up call handling rules. You can upload contact lists or spreadsheets saved as CSV files into the interface. RingCentral's interface also allows you to set specific handling rules, create a block call list, access call logs, set voicemail alerts, upload your own recording, and customize hold music. The service also offers mobile apps that let you make and receive calls on iPhone, Android and BlackBerry smartphones.

Call Management Features

RingCentral lets you create rules for individual numbers and/or groups of numbers to route to a specific extension or a group of extensions in sequential order and access to a dial-by-name directory. You can also set up scheduling rules, where you select specific times of day at which incoming calls will ring your work phone, cell phone or send callers directly to voicemail, depending on your selection.  You are able to hold, transfer, and forward individual calls, which meets our Market Standard. When you're on a call, you are able to transfer to voicemail, put on hold, or block the caller by using the phone's keypad.

RingCentral also offers Follow Me routing, which lets you set up an ordered list of extensions that will ring sequentially when you get incoming calls. RingCentral lets you screen calls before you answer them, but they do not offer call tagging. You can place outside calls through the online PBX interface using your monthly minutes, even if you are outside of the U.S.

PBX Features

RingCentral allows you to store voice messages online as well as receive them via email. You can opt to receive alerts as a text message or email when you receive a voicemail, but you don't have the option to receive transcribed voicemails (i.e. voice-to-text).  You can store up to 200 voicemails for 30 days.

RingCentral provides 2 extensions with the basic plan, 5 extensions with the mid-level and 10 extendions with the corporate plan, which is below the Market Standard. Additional extensions cost $2.99 per month. RingCentral offers conference calling with a maximum of three people on a call and they charge your account by the number of minutes you used. RingCentral's virtual PBX service also includes Internet fax service for both sending and receiving faxes. They also let you set up an auto attendant that decides how to route incoming calls (e.g. Press 1 for sales, 2 for customer support, etc.), as well as a dial-by-name directory (which costs $5 extra with the basic plan).

Customer Support

RingCentral has high quality customer support. They offer phone support 24/7, with minimal hold times. RingCentral also offers email support all throughout the week.