Small Business PBX Phone Review
Mid-Level Plan: Direct Receptionist Small Biz I
Small Business PBX Phone: Mid-Level Plan
Plan | Direct Receptionist Small Biz I | |
Free Trial | No | |
Monthly Fee | $34.95 | |
Activation Fee | 34.95 | |
Extensions | 5 | |
Included Minutes | 500 | |
Inbound Minutes Rate | 7.9¢ | |
Outbound Minutes Rate | 7.9¢ | |
Follow Me | Yes | |
Internet Fax | Yes | |
Cost Per Fax | 7.9¢ | |
Voicemail | Yes | |
Voicemail to email | Yes | |
Call Forward | Yes | |
Call Hold | Yes | |
Call Transfer | Yes | |
Conference Calls | No | |
Message Alerts | Yes | |
Dial by Name Directory | Yes | |
Call Screening | Yes | |
Web Management | Yes | |
800 number | Free | |
Local Number | Free | |
866, 877, or 888 Number | Free | |
800 Vanity Number | Free | |
Transfer 800 Number | Free | |
Multiple Dial-In Numbers | $9.95/month | |
Additional extension | N/A |
Plan Reviewed: Direct Receptionist Small Biz I
Pros
- Any type of number (local, vanity, 800, 866, 877, 888) included free in the plan
- Internet fax included in the plan
Cons
- $34.95 activation fee*
- Cost for additional minutes is 7.9¢
- No additional extensions
*Activation fee is equivalent to your monthly fee.
Conclusion
Small Business PBX Phone's Direct Receptionist Small Biz I includes many features people look for in a PBX service but lacks some features we believe to be critical. It includes 500 minutes and 5 extensions but you aren't able to add single extensions to your plan. An upgrade is required to add more extensions. The rate for additional minutes under the Small Biz I plan is one of the highest in our survey at 7.9¢. The next account level includes 1000 minutes and 10 extensions but costs $15 more per month. Overall, Direct Receptionist Small Biz I is a decent PBX system. However, there are other service providers that offer a similar bundle of features for less money.