Virtual Phone Systems Reviews
RingCentral Review
| Pricing | |
| Basic - Pro | |
| $9.89 | |
| $8.29/month | |
| 300 | |
| 10 | |
| Mid-Level - Pro Plus | |
| $19.99 | |
| $16.29/month | |
| 1000 | |
| Unlimited | |
| Corporate - Pro Unlimited | |
| $39.99 | |
| $31.29/month | |
| Unlimited | |
| Unlimited | |
| RingCentral Features | |
| 30 days | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| No | |
Pros:
- Annual pre-payment discounts available
- Low cost per minute
- 30-day free trial
- Free to port existing number into the service
- 24/7 customer support
Cons:
- Presently there are no cons for this service.
Conclusion:
RingCentral's basic, mid-level and corporate plans are good values. If you are an entry-level consumer or just need a forwarding or voicemail service, we recommend the basic plan. If you plan to use a lot of minutes and need PBX features, then we highly recommend the ProUnlimited plan. It includes unlimited minutes and extensions, a free 800 toll-free number, Internet fax and conference call capabilities. RingCentral offers a free trial of their service for 30 days. RingCentral's customer support is high quality and available 24/7. They offer phone, email and live chat support.
Complete RingCentral Review
Phone.com Review
| Pricing | |
| Basic - Shared Minutes | |
| $9.99 | |
| N/A | |
| 300 | |
| Unlimited | |
| Mid-Level - Shared Minutes (+700) | |
| $42.29 | |
| N/A | |
| 1000 | |
| Unlimited | |
| Corporate - Shared Minutes (+2200) | |
| $91.99 | |
| N/A | |
| 2500 | |
| Unlimited | |
| Phone.com Features | |
| 30 days | |
| Yes | |
| Yes | |
| Yes, but | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
Pros:
- Annual pre-payment discounts available on basic, mid-level and corporate plans
- Low cost per minute
- International numbers available
- 30-day free trial
- Free to port existing number into the service
- 24/7 customer support
Cons:
- Presently there are no cons for this service.
Conclusion:
Phone.com's pricing plans are an excellent value, as they offer a substantial number of minutes and unlimited extensions for a low monthly fee. This service is recommended for heavy conference callers as Phone.com provides you with unlimited conference call minutes and allows you to have as many as 500 people on a call at once. Phone.com offers standard PBX features (i.e. auto attendant, conference calls and call handling rules), as well as a few unique ones (i.e. custom hold music, HD voice, unlimited conference call minutes, etc). However, they lack ACD Queues, which is a smart system for call-routing. You can send faxes online with this plan, but you must pay an additional $4.99 for an additional phone line to receive faxes. Phone.com offers a 30-day free trial and includes the same number of minutes as your selected monthly plan. Phone.com's phone, email and live chat support are high quality and available 24/7.
Complete Phone.com Review
Virtual PBX Review
| Pricing | |
| Basic - VPBX-300 | |
| $9.99 | |
| $7.99/month | |
| 300 | |
| Unlimited | |
| Mid-Level - VPBX-1000 | |
| $24.99 | |
| $19.99/month | |
| 1000 | |
| Unlimited | |
| Corporate - VPBX-Unlimited | |
| $37.99 | |
| $29.99/month | |
| 5000 | |
| Unlimited | |
| Virtual PBX Features | |
| 30 days | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
Pros:
- Low cost per minute
- International numbers available
- Smart routing system (ACD Queues) for incoming calls
- Annual pre-payment discounts available on basic, mid-level, and corporate plans
- 30-day free trial
Cons:
- Presently there are no cons for this service.
Conclusion:
All of VirtualPBX's reviewed plans provide fantastic value in terms of price and include a standard number of minutes and unlimited extensions. VirtualPBX offers a 30-day free trial, which includes 50 minutes to test the product. This is a great service for people who want a lot of extensions at a low price as Virtual PBX offers unlimited extensions. If you need an international number, Phone.com charges significantly lower international fees. VirtualPBX includes standard call management features (i.e. set answering rules, transfer, block and put calls on hold, Find Me / Follow Me) and PBX features (i.e. conference calls, unlimited extensions, voicemail to email) for a low monthly cost. VirtualPBX offers phone and email customer support five days a week.
Complete Virtual PBX Review
eVoice Review
| Pricing | |
| Basic - 300 Minutes | |
| $9.95 | |
| N/A | |
| 300 | |
| 2 | |
| Mid-Level - 500 minutes | |
| $19.95 | |
| N/A | |
| 500 | |
| 3 | |
| Corporate - 1000 minutes | |
| $29.95 | |
| N/A | |
| 1000 | |
| 5 | |
| eVoice Features | |
| 30 days | |
| Yes | |
| Yes | |
| No | |
| Yes | |
| Yes | |
| Yes | |
| Canada only | |
Pros:
- Low cost per minute
- 30-day free trial
- Free to port existing number into the service
- 24/7 customer support
Cons:
- Internet fax service not available
Conclusion:
eVoice's basic plan is a good value, and their mid-level and corporate plans are priced within our Market Standard. If you need an 800 toll-free or vanity number, you will have to sign up for the mid-level or corporate plan. They do not offer international numbers. eVoice offers a free trial for 30 days to test their product before you buy it. This service is not recommended for people who need a lot of extensions or an Internet fax service. eVoice offers a relatively low number of extensions with each pricing plan and doesn't offer Internet fax, which falls short of our Market Standard. eVoice has average quality phone, email and live chat support that are available 24/7.
Complete eVoice Review
Virtual Call System Review
| Pricing | |
| Basic - Starter | |
| $9.75 | |
| N/A | |
| 100 | |
| 5 | |
| Mid-Level - Gold | |
| $38.95 | |
| N/A | |
| 1000 | |
| Unlimited | |
| Corporate - Platinum | |
| $78.95 | |
| N/A | |
| 2500 | |
| Unlimited | |
| Virtual Call System Features | |
| 30 days | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| No | |
Pros:
- 30-day free trial
- Free to port existing number into the service
- Smart routing system (ACD Queues) for incoming calls
Cons:
- Presently there are no cons for this service
Conclusion:
Virtual Call System's reviewed pricing plans meet our Market Standard and offer a standard number of minutes for a low monthly fee. They offer a free trial for 30 days that includes 15 minutes. International numbers not available with this service. Virtual Call System offers most of the standard call management and PBX features, but if you want to import a large contact list, we recommend selecting another service. Virtual Call System offers below average phone and email support that is available five days a week.
Complete Virtual Call System Review
Grasshopper Review
| Pricing | |
| Basic - Ramp | |
| $24 | |
| N/A | |
| 500 | |
| Unlimited | |
| Mid-Level - Grow | |
| $49 | |
| N/A | |
| 2000 | |
| Unlimited | |
| Corporate - Max | |
| $199 | |
| N/A | |
| 10000 | |
| Unlimited | |
| - Pay As You Grow | |
| $12 | |
| N/A | |
| 0 | |
| Unlimited | |
| Grasshopper Features | |
| No, but | |
| Yes | |
| Yes | |
| Receive Only | |
| Yes | |
| No | |
| Yes | |
| No | |
Pros:
- Low cost per minute
- 24/7 customer service
Cons:
- Can't set answering rules
- No free trial available
Conclusion:
Grasshopper has an additional fee that is not part of our Market Standard: a $5.63 "taxes and surcharges" fee charged upon account creation. Also, their basic plan includes 500 minutes. Minus this extra charge, the monthly pricing is standard. They do not offer a free trial, but they offer a 30-day money back guarantee. If you can get past the startup fees and no free trial, then Grasshopper is a good service for the average PBX user. If you are looking for more advanced PBX features, such as a full Internet fax feature, the ability to set answering rules, call blocking, call recording and call tagging, then you should select another service. Grasshopper's customer service is average quality and available 24/7. They offer phone, email and live chat support.
Complete Grasshopper Review
Halloo Review
| Pricing | |
| Basic - Office Startup | |
| $14.95 | |
| $9.95/month | |
| 300 | |
| 100 | |
| Mid-Level - Office Pro | |
| $34.95 | |
| $29.95/month | |
| 1000 | |
| 100 | |
| Corporate - Office Ultra | |
| $84.95 | |
| $74.95/month | |
| 2500 | |
| Unlimited | |
| Halloo Features | |
| No, but | |
| Yes | |
| Yes | |
| Receive Only | |
| $4.95/month | |
| Yes | |
| Yes | |
| No | |
Pros:
- Free 800 toll free number
- Annual pre-payment discounts available
- Free to port existing number into the service
- ACD Queues
Cons:
- Additional cost to make conference calls
- No free trial
Conclusion:
Halloo offers several plans that meet our Market Standard for pricing, as well as free porting, 800 numbers, and the inclusion of ACD queues. Halloo does not offer a free trial, but they do offer a money-back guarantee. They do offer conference calling, but at an additional fee. They have what we consider to be an average quality web interface and average customer service.
Complete Halloo Review
uReach Review
| Pricing | |
| Basic - uAttendant | |
| $24.99 | |
| N/A | |
| 0 | |
| 10 | |
| uReach Features | |
| No, but | |
| Yes | |
| Yes | |
| Yes | |
| No | |
| No | |
| Yes | |
| No | |
Pros:
- Presently there are no pros for this service.
Cons:
- Local numbers not available
- $5.99 recurring monthly fee for 800 toll-free numbers
- $40 setup fee and $5.99 recurring monthly fee for vanity numbers
- $40 one-time fee and $1.99 recurring monthly fee to port existing number into the service
- Can't set answering rules
- No Follow Me function (to set call forwarding rules)
- Conference calling not available
- No free trial available
Conclusion:
uReach only offers one plan, and the price ($24.99 for no included minutes) is much more expensive than our Market Standard. Also, beware of recurring monthly costs for 800 numbers, vanity numbers and ported numbers. They also do not offer a free trial but have a 30-day money back guarantee, and you are still charged for the minutes used during the trial period. This plan is not recommended for someone who needs more than 10 extensions. Also, uReach lacks a lot of standard call management features (i.e. no call transfer, call hold, Find Me/Follow Me) and PBX features (i.e. no conference calling, ability to add extensions, send-only fax). There are other services that offer these features for a lower monthly fee. uReach offers average quality phone and email customer support, which is available five days a week.
Complete uReach Review
Onebox Review
| Pricing | |
| Basic - 2000 Plan | |
| $49.95 | |
| N/A | |
| 2000 | |
| 4 | |
| Mid-Level - 3000 Plan | |
| $79.95 | |
| N/A | |
| 3000 | |
| 10 | |
| Corporate - 5000 Plan | |
| $99.95 | |
| N/A | |
| 5000 | |
| 20 | |
| Onebox Features | |
| 30 days | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
Pros:
- Low cost per minute
- International phone numbers available
- Free 800 toll-free number
- Smart routing system (ACD Queues) for incoming calls
- 30-day free trial
- Free to port existing number into the service
Cons:
- Presently there are no cons for this service
Conclusion:
All of Onebox's reviewed pricing plans are an excellent value. You have the option to select a toll-free 800 number for no additional fee, which exceeds our Market Standard. International numbers are available and you can port your existing number into the system for free. Onebox offers a free trial for 30 days that includes 250 minutes. The number of extensions included is below average, but they offer both conference calling and Internet fax service. Onebox has high quality phone, email and live chat support that are available five days a week.
Complete Onebox Review
FreedomVoice Review
| Pricing | |
| Basic - FreedomStart | |
| $9.95 | |
| N/A | |
| 300 | |
| 5 | |
| Mid-Level - FreedomEdge | |
| $24.95 | |
| N/A | |
| 1000 | |
| 25 | |
| Corporate - FreedomSuite | |
| $59.95 | |
| N/A | |
| 2500 | |
| 100 | |
| FreedomVoice Features | |
| 15 days | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| No | |
| Yes | |
| No | |
Pros:
- Smart system (ACD Queues) for incoming calls
Cons:
- Conference calling feature costs $5 with this plan
Conclusion:
FreedomVoice's reviewed pricing plans meet our Market Standard in terms of price, but we've reviewed other vendors that offer more extensions and more minutes for the same price. They offer a free trial for 15 days that lets you test their service. FreedomVoice meets our Market Standard by including five extensions, conference calling features and Internet fax service. They also offer a smart routing system (ACD Queues), which is a special feature. FreedomVoice offers high quality phone and email support that is available six days a week.
Complete FreedomVoice Review
iTelecenter Review
| Pricing | |
| Basic - Pro | |
| $39.95 | |
| N/A | |
| 1500 | |
| 25 | |
| Mid-Level - Basic | |
| $19.95 | |
| N/A | |
| 500 | |
| 10 | |
| Corporate - Premier | |
| $99.95 | |
| N/A | |
| 5000 | |
| Unlimited | |
| iTelecenter Features | |
| 14 days | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| Yes | |
| No | |
Pros:
- Smart routing system (ACD Queues) for incoming calls
- Low cost per minute
- Internet Fax Included
- Unlimited extensions at corporate level
Cons:
- Presently there are no cons for this service
Conclusion:
iTeleCenter's basic, mid-level, and corporate plans are a great value for their price per minute. However, they require a $15 startup fee. iTeleCenter offers a free trial for 14 days that includes 120 minutes. We recommended this service for heavy conference calls users as they give you unlimited conference call minutes and a maximum of 25 people on a call. But, you cannot have more than one conference call going at once. If you need to have simultaneous conference calls, we recommend using Phone.com. iTeleCenter's conference call features coupled with a full send-and-receive Internet fax service and smart routing system (ACD Queues) make this plan a good PBX option. iTeleCenter has slightly below average phone, live chat and email support.
Complete iTelecenter Review
Voice Nation Review
| Pricing | |
| Basic - NextPBX Business | |
| $9.95 | |
| N/A | |
| 100 | |
| Unlimited | |
| Mid-Level - Pro | |
| $24.95 | |
| N/A | |
| 500 | |
| Unlimited | |
| Corporate - Executive | |
| $89.95 | |
| N/A | |
| 2500 | |
| Unlimited | |
| Voice Nation Features | |
| No, but | |
| Yes | |
| Yes | |
| Yes | |
| No | |
| Yes | |
| Yes | |
| No | |
Pros:
- Free 800 toll-free number
Cons:
- No free trial available
- Conference calling feature not available
Conclusion:
While all of VoiceNation's reviewed plans meet our Market Standard in terms of price, other virtual PBX providers offer great products with lower monthly fees. VoiceNation does not offer a free trial, but they do offer a 30-day money back guarantee. VoiceNation offers unlimited extensions and Internet fax service. However, they do not offer conference calling, which we consider to be a standard feature of a virtual PBX. VoiceNation has above average quality phone, email and live chat support.
Complete Voice Nation Review
VoiceShot Review
| Pricing | |
| Basic - Custom 150 Minutes | |
| $13.50 | |
| N/A | |
| 150 | |
| Unlimited | |
| Mid-Level - Custom 1000 Minutes | |
| $40.00 | |
| N/A | |
| 750 | |
| Unlimited | |
| Corporate - Custom 2500 Minutes | |
| $100.00 | |
| N/A | |
| 2500 | |
| Unlimited | |
| VoiceShot Features | |
| Yes | |
| Yes | |
| No | |
| No | |
| No | |
| Yes | |
| Yes | |
| No | |
Pros:
- Free to port existing number into the service
- Smart system (ACD Queues) for incoming calls
Cons:
- Vanity numbers not available
- No free trial available
- Can't receive voicemails via email
- Conference calling feature not available
- Internet fax service not available
Conclusion:
VoiceShot utilizes a custom sliding scale pricing model different from the rest of their competitors. You are allowed to select whatever amount of minutes you choose with a differing price per minute at 100-166, 300-799, and 1000+. VoiceShot offers a 200 call free trial to test their service. They do lack some essential PBX features, such as conference calling and Internet fax, which we consider to be standard features, but they also offer unlimited extensions and smart system routing (ACD Queues), and have high quality phone and email customer support. We recommend VoiceShot for the customer looking for a very specific amount of minutes.
Complete VoiceShot Review
Innoport Review
| Pricing | |
| Basic - Jump Start | |
| $9.95 | |
| N/A | |
| 150 | |
| 5 | |
| Mid-Level - Standard Corporate | |
| $29.90 | |
| N/A | |
| 400 | |
| 15 | |
| Innoport Features | |
| No, but | |
| Yes | |
| Yes | |
| Yes | |
| No | |
| Yes | |
| Yes | |
| No | |
Pros:
- Smart system (ACD Queues) for incoming calls
Cons:
- Expensive mid-level plan
- $35 setup fee for vanity numbers
- Can't port existing numbers into the service
- Conference calling not available
Conclusion:
Innoport's basic plan meets our Market Standard, while their mid-level plan is relatively expensive. Innoport gives you a $20 or $35 credit upon creation depending on which plan you signed up for instead of a free trial. Innoport does not port numbers into their system, so you won't be able to use your existing phone number. Innoport offers useful features, such as Internet fax service and smart call routing (ACD Queues), but they lack conference calling features, which inhibits the value of their service compared to others. Innoport has high quality phone and email customer support which is available five days a week.
Complete Innoport Review
Messaging Service Review
| Pricing | |
| Basic - Direct Receptionist 2 | |
| $39.95 | |
| N/A | |
| 1500 | |
| 5 | |
| Messaging Service Features | |
| No | |
| Yes | |
| Yes | |
| Receive and forward only | |
| No | |
| No | |
| Yes | |
| No | |
Pros:
- Low cost per minute
- Free 800 toll-free number
- Free vanity number
Cons:
- No free trial available
- Conference calling feature unavailable
Conclusion:
MessagingService.com's mid-level plan is an excellent value, as there is no setup fee and you get a free 800 toll-free or vanity number, which exceeds our Market Standard. They do not offer a free trial to test their service. MessagingService.com does not let you make an online address book to store your contacts. The number of extensions they offer is below average and they do not offer conference calling features. However, they provide an Internet fax service. Phone, email and live chat Customer Support is high quality and available five days a week.
Complete Messaging Service Review