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Virtual Call System Review


Pricing
Basic - Starter
Monthly Fee
$9.75
Annual Discount
N/A
Included Minutes
100
Price Per Minute
$0.10
Overage Fee
$0.06
Number of Extensions
5
Mid-Level - Gold
Monthly Fee
$38.95
Annual Discount
N/A
Included Minutes
1000
Price Per Minute
$0.04
Overage Fee
$0.05
Number of Extensions
Unlimited
Corporate - Platinum
Monthly Fee
$78.95
Annual Discount
N/A
Included Minutes
2500
Price Per Minute
$0.03
Overage Fee
$0.04
Number of Extensions
Unlimited
Fees
Startup Fee
Free
Extra Fees
None Found
Phone Numbers
Included Phone Numbers
Local or 866, 877, 888 Toll-Free
800 Numbers
$25 setup fee
Vanity Numbers
$25 setup fee
International Phone Numbers
No
Port Existing Number Into Service
Free
Virtual Call System Features
Free Trial
30 days
Web Management Interface
Average Quality
Voicemail
Yes
Voicemail by Email
Yes
Voicemail Alerts
Yes
Internet Fax
Yes
Conference Calls
Yes
Set Answering Rules
Yes
Auto-Attendant
Yes
Dial By Name Directory
Yes
Find Me / Follow Me
Yes
Music On Hold
Yes
Caller ID
Yes
ACD Queues
No
Softphone
No
Mobile App
No
Customer Support
Customer Support Hours
M-F 9a-5p ET
Quality of Customer Support
Below Average
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Virtual Call System Pros

  • 30-day free trial
  • Free to port existing number into the service
  • Smart routing system (ACD Queues) for incoming calls

Virtual Call System Cons

  • Presently there are no cons for this service

Virtual Call System Conclusion

Virtual Call System's reviewed pricing plans meet our Market Standard and offer a standard number of minutes for a low monthly fee.  They offer a free trial for 30 days that includes 15 minutes.  International numbers not available with this service.  Virtual Call System offers most of the standard call management and PBX features, but if you want to import a large contact list, we recommend selecting another service.  Virtual Call System offers below average phone and email support that is available five days a week.

Pricing

All of Virtual Call System's reviewed pricing plans meet our Market Standard. You can select a local number or an 888, 877, 866 toll-free number with your monthly plan, which meets our Market Standard. They do not offer international numbers.  800 numbers and vanity numbers require a $25 set-up fee and porting an existing number is free. They have a 30-day free trial that includes 15 trial minutes.

Online Interface

Virtual Call System has an average online interface and a quick signup process. They offer a setup wizard to help you get started. You are able to store and create contacts online, but you cannot import contacts from CSV files, Outlook, or cut and paste contacts into the system. You can set specific handling rules and make a block call list. You can also access call logs that can be filtered and sorted. You can opt to receive an email alert whenever you get a voicemail and can upload your own greeting and recording. Additionally, you can customize your hold music. Virtual Call System does not have any mobile applications available for smartphones.

Call Management Features

Virtual Call System allows you to set up a variety of call handling rules to function at different times, which means that specific call menus are presented based on the callers.  Call handling rules can be assigned to specific contacts as well as for groups of contacts. Call handling rules can also be based on a time schedule. You can forward, transfer, and put calls on hold, which meets the Market Standard. While on a call, you cannot transfer the call to voicemail, place a call on hold, or block/unblock a caller using the phone keypad.

Virtual Call System offers Follow Me call handling, which lets you set up an ordered list of extensions that will ring sequentially when you get incoming calls.  They do not allow you to record phone calls. They offer call screening but do not offer call tagging. Outgoing calls can be placed through the PBX system and you can use the PBX system to make phone calls from inside or outside the U.S.

PBX Features

Virtual Call System stores 10 voicemails per extension for as long as you wish. You can opt to receive voicemails via email, which meets our Market Standard. They do not offer voicemail-to-text transcription.  

Virtual Call System only offers five extensions with the basic plan, which is half of the Market Standard of 10 extensions. It costs $9.75 per month to add additional extensions to your plan. However, the mid-level and corporate plans include unlimited extensions, which exceeds our Market Standard. Additionally, they offer conference calling, but you are not automatically assigned a bridge number. Conference calls are billed by person and minute. You can have an unlimited number of people on a call at one time but cannot have more than one conference call going at once.  hey also do not allow for external call-ins. Virtual Call System includes both send and receive Internet fax service, which exceeds the Market Standard. They allow you to set up a custom auto attendant that lets callers decide where they need to be routed.  They also offer a dial-by-name directory and ACD Queues.

Customer Support

We found Virtual Call System's customer support to be below average. They offer phone support which is available Monday through Friday from 9 a.m. to 5 p.m. ET, as well as email support. Their wait times for their phone support are very long, and they do not offer live chat support even though they say they do.