VirtualPBX Conclusion

All of VirtualPBX's reviewed plans provide fantastic value in terms of price and include a standard number of minutes and unlimited extensions. VirtualPBX offers a 30-day free trial, which includes 50 minutes to test the product. This is a great service for people who don't require an international or 800 toll-free number.  If you need an international number, Phone.com charges significantly lower international fees. VirtualPBX includes standard call management features (i.e. set answering rules, transfer, block and put calls on hold, Find Me / Follow Me) and PBX features (i.e. conference calls, unlimited extensions, voicemail to email) for a low monthly cost. VirtualPBX offers phone and email customer support five days a week.

Pricing

Virtual PBX's basic pricing plan is an excellent value, and their mid-level and corporate plans both meet our Market Standard.  Virtual PBX provides a local or 855, 866, 877, 888 toll-free number for free with your monthly plan, but they do not offer 800 toll-free numbers. Virtual PBX offers international numbers in over 40 countries. They typically charge a $20 to $35 connection fee and additional $20 to $35 monthly fee per international number. There is a one-time $25 fee for vanity numbers as well as existing numbers that are ported in to the system. Virtual PBX offers a 30-day free trial that is limited to 50 minutes.

Online Interface

Virtual PBX offers an above average online interface.  You can set up an account quickly using their setup wizard. Contacts can be stored in the interface, but you have to manually add each contact one at a time. Virtual PBX allows you to set specific handling rules, make a block call list, access call logs, set voicemail alerts, upload your own greeting or customize your own hold music all through the online interface. Virtual PBX does not offer mobile applications for their service.

Call Management Features

Virtual PBX's call handling rules include the ability to block a call, route calls to system administrator, route them to an extension, send them to an ACD Queue, or send them to a voicemail box.  Virtual PBX allows you to assign call handling rules based on specific contacts, groups, or even the time the call is received. Virtual PBX also lets you transfer a call to voicemail or another extension, forward calls, put a call on hold or record a call, all through the phone's keypad.  But, you cannot block a call directly from the phone's keypad.

Virtual PBX's call management features also include Follow Me call handling, which lets you set up an ordered list of extensions that will ring sequentially when you get incoming calls.  Virtual PBX does not offer call tagging, but they do offer call screening. You may also place outgoing calls through your online Virtual PBX account from anywhere inside or outside of the U.S.

PBX Features

Virtual PBX stores your voicemails online, and you can opt to receive an alert or the message itself through your email whenever you receive a voicemail.  Virtual PBX does not offer voicemail-to-text transcription.  Each extension can store up to 100 voicemails for up to 30 days.

Virtual PBX provides an unlimited amount of extensions, which greatly exceeds our Market Standard of 10 extensions. Virtual PBX also offers conference calling, and they automatically provide you with a bridge number. Virtual PBX deducts conference call minutes based on the number of people on a call multiplied by the number of minutes of the call. 10 people can be on a particular call at one time, and you are able to make multiple conference calls at one time.  Virtual PBX offers send and receive Internet fax service, which meets our Market Standard. Virtual PBX also offers auto attendants, dial-by-name directories, and ACD Queuing capabilities.

Customer Support

Virtual PBX offers average phone and email customer support. They do not offer live chat. Phone support is available Monday through Friday from 7 a.m. to 5 p.m. PST. During testing, we experienced no significant wait times.