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VoiceShot Review


Pricing
Basic - Virtual Auto Attendant- 400 Minutes
Monthly Fee
$12.00
Annual Discount
N/A
Included Minutes
400
Price Per Minute
$0.03
Overage Fee
$0.04
Number of Extensions
Unlimited
Mid-Level - 1000 Minutes
Monthly Fee
$19.95
Annual Discount
N/A
Included Minutes
1000
Price Per Minute
$0.02
Overage Fee
$0.04
Number of Extensions
Unlimited
Corporate - 2000 Minutes
Monthly Fee
$24.95
Annual Discount
N/A
Included Minutes
2000
Price Per Minute
$0.01
Overage Fee
$0.04
Number of Extensions
Unlimited
Fees
Startup Fee
Free
Extra Fees
None Found
Phone Numbers
Included Phone Numbers
Local or 855, 866, 877, 888 Toll-Free
800 Numbers
No
Vanity Numbers
No
International Phone Numbers
No
Port Existing Number Into Service
Free
VoiceShot Features
Free Trial
30 days
Web Management Interface
Average Quality
Voicemail
Yes
Voicemail by Email
Yes
Voicemail Alerts
Yes
Internet Fax
No
Conference Calls
No
Set Answering Rules
Yes
Auto-Attendant
Yes
Dial By Name Directory
Yes
Find Me / Follow Me
Yes
Music On Hold
Yes
Caller ID
Yes
ACD Queues
Yes
Softphone
No
Mobile App
Yes
Customer Support
Customer Support Hours
M-Th 8a-9p EST, F 8a-8p EST
Quality of Customer Support
High
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VoiceShot Pros

  • Free to port existing number into the service
  • Smart system (ACD Queues) for incoming calls
  • 30-Day free trial

VoiceShot Cons

  • 800 and Vanity numbers not available
  • Conference calling feature not available
  • Internet fax service not available

VoiceShot Conclusion

VoiceShot offers 4 base Auto Attendant Phone System pricing plans. The smallest is the 400 minute plan which costs $12/ month (no contract), which is a great value. The plans go up incrementally to 5,000 minutes for $79.95/ month and all are good values. The fair pricing combined with unlimited extensions for each plan level and a fairly robust feature set are make VoiceShot's plans compelling. However, they do lack some essential PBX features, such as conference calling and Internet fax, which we consider to be standard features, smart system routing (ACD Queues), and have high quality phone and email customer support. 

Pricing

VoiceShot's custom pricing meets our Market Standard for base monthly fee for 400 ($12/ month), 1,000 ($19.95/ month), 2,000 ($24.95/ month) and 5,000 ($79.95/ month) minutes per month. Overage minutes are charged at a rate of 4 cents per minute. They do not offer international or vanity numbers, but you may port an existing number into their system for free. VoiceShot offers a 30 day free trial,  limited to 100 minutes, to test their service.

Online Interface

VoiceShot provides an average quality online interface. It does not take much time to sign up for an account, but they do not offer a setup wizard to get started. Contacts can be stored and imported from CSV files. In the online interface, you may set specific handling rules, make a block call list, access call logs, set voicemail alerts or upload your own greeting. VoiceShot does offer iOS and Android mobile apps to make outbound calls, check voicemail and screen calls from your smartphone.

Call Management Features

Voiceshot allows you to set handling rules based on groups of contacts or time called, as well as forward, transfer, or put a call on hold. While on a call, you may place the caller on hold or transfer the call using just the phone's keypad. You may not use the phone's keypad to block a caller.  

VoiceShot offers Follow Me call handling, which lets you set up an ordered list of extensions that will ring sequentially when you get incoming calls. You cannot record phone calls using VoiceShot or tag calls, but you can utilize call screening, although you must be online at the same time as the phone call is happening to access their real-time reporting. VoiceShot allows you to make outbound calls using your virtual number using the minutes included in your plan. You cannot make outbound calls while outside of the U.S..

PBX Features

VoiceShot stores your voicemails, but they are not accessible online. You may choose to receive an email alert when you receive a message, but you must call into your account over the phone to listen to your message. You can store up to 15 messages at one time for an indefinite period of time. They do not offer the ability to transcribe voicemails to text.

VoiceShot provides unlimited extensions, which far exceeds our Market Standard of 10 extensions. However, VoiceShot does not offer conference calling or Internet fax service. VoiceShot offers both auto attendants and ACD Queues, but they do not offer dial-by-name directories.

Customer Support

VoiceShot provides high quality email and phone support. They do not offer live chat. Phone support is available Monday through Thursday from 8 a.m. to 9 p.m. EST and Friday from 8 a.m. to 8 p.m. EST. During testing, we experienced no significant wait times.